F.A.Q.

Do you ship Worldide?

Yes, we actually ship to 100+ countries including Europe and North America.

What are the shipping times?

Orders are sent within two days. Delivery time can vary depending on demand and postal services.

Europe: 10-20 days
North America: 10-30 days
World: 10-40 days

How can i pay?

You can pay with credit card using online secure payment.

Do i need to create an account?

No, creating an account is not necessary. It will be useful for you to retreive any informations about past orders, save your adress...

Where do my products come from?

Your products will be sent directly from the warehouse depending on your location and product availability.

What is my order number?

A confirmation email containing your order number will be sent as your order is confirmed.

The email may have arrived in your junk mail (spam). We invite you to check your spam.

I miss a product!

If you ordered diffferent products, you might receive several packages. In order to deliver your products as fast as possible, products will be sent directly from the warehouse as they are available, therefore you might receive several packages, at no more cost for you.

How to return a product?

If you have received a damaged, non-conforming item, do not hesitate to contact customer service within 30 days to ask for exchange at:

contact@i-smart-life.com

How to get a refund?

We are sorry if you have encountered a problem with your order.

If you have received a damaged, non-conforming item, and you don't want a echange you can ask for a refund. You will receive your money within 7 working days.